Terms of service
Effective Date: January 1, 2022
Welcome to PetRelaxHub.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.
At PetRelaxHub.store, our goal is to provide a secure, transparent, and enjoyable shopping experience while offering premium pet comfort products inspired by a clean Scandinavian lifestyle. These Terms are designed to protect both our customers and our business while ensuring compliance with applicable laws and Shopify policies.
1. Acceptance of Terms
By accessing PetRelaxHub.store, you confirm that you:
Are at least the age of majority in your jurisdiction.
Have the legal capacity to enter into binding agreements.
Will use this website only for lawful purposes.
Agree to comply with these Terms and all applicable laws.
If you are using this website on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
2. About PetRelaxHub.store
PetRelaxHub.store specializes in pet comfort and wellness products designed to improve the daily lives of pets and their owners.
Our product selection may include:
Pet cooling mats
Elevated pet beds
Pet sleeping cushions
Cage liners
Pet accessories
Seasonal comfort products
Additional pet care products
We continuously improve our catalog and reserve the right to add, modify, or discontinue products at any time without prior notice.
3. Website Use
You agree to use our website responsibly and only for legitimate shopping purposes.
You must not:
Violate any laws or regulations.
Attempt unauthorized access to our systems.
Upload malicious software or viruses.
Disrupt website functionality.
Copy or reproduce website content without permission.
Use automated tools to scrape website data.
Engage in fraudulent activities.
Interfere with other users' experience.
Any misuse may result in suspension or termination of access.
4. Account Responsibility
Certain features may require you to create an account.
You are responsible for:
Maintaining the confidentiality of your login credentials.
Providing accurate and current information.
Updating your information when necessary.
All activities occurring under your account.
If you believe your account has been compromised, please contact us immediately.
5. Product Information
We strive to present accurate descriptions, images, and specifications.
However:
Colors may vary depending on monitor settings.
Product dimensions may include minor manufacturing tolerances.
Packaging may change without notice.
Images are for illustration purposes and may differ slightly from actual products.
We reserve the right to correct any errors, inaccuracies, or omissions at any time.
6. Pricing
All prices displayed on PetRelaxHub.store are subject to change without prior notice.
Although we make every effort to ensure pricing accuracy, occasional errors may occur.
If an obvious pricing error is identified after an order has been placed, we reserve the right to:
Cancel the order.
Contact you regarding the correction.
Offer the option to proceed with the correct price.
7. Payment
We accept secure payment methods available through Shopify and authorized payment providers.
By submitting payment information, you confirm that:
You are authorized to use the selected payment method.
Billing information is accurate.
Payment authorization may be required before shipment.
Orders may be canceled if payment cannot be verified.
8. Order Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to refuse or cancel orders for reasons including:
Product unavailability.
Pricing errors.
Suspected fraud.
Payment verification failure.
Shipping restrictions.
Violation of these Terms.
If payment has already been processed, an appropriate refund will be issued when applicable.
9. Shipping
We proudly offer worldwide shipping.
Estimated delivery times are provided for reference only and may vary due to:
Carrier delays.
Customs inspections.
Weather conditions.
Public holidays.
High shipping volume.
Events beyond our control.
Shipping estimates are not guaranteed delivery dates.
10. Returns and Refunds
Returns and refunds are governed by our separate Return & Refund Policy.
Customers should review that policy before submitting any return request.
We reserve the right to verify eligibility before approving refunds or replacements.
11. Promotions
From time to time, PetRelaxHub.store may offer:
Promotional discounts.
Coupon codes.
Seasonal sales.
Special offers.
Promotions:
Cannot be combined unless specifically stated.
May expire without notice.
Have no cash value.
May include eligibility requirements.
We reserve the right to modify or cancel promotions at any time.
12. Gift Cards
If gift cards become available, they will be governed by their own terms and conditions.
Gift cards generally:
Are non-refundable.
Cannot be redeemed for cash where prohibited.
May include expiration or usage conditions depending on applicable law.
13. Intellectual Property
All content on PetRelaxHub.store is the exclusive property of PetRelaxHub.store or its licensors.
This includes:
Logos
Brand identity
Product descriptions
Website layout
Graphics
Images
Icons
Text
Design elements
Software
No content may be copied, reproduced, distributed, or modified without written permission.
14. User Content
If you submit reviews, photos, comments, or other materials, you grant PetRelaxHub.store a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and publish such content for business purposes.
You agree not to submit content that:
Is unlawful.
Is defamatory.
Infringes intellectual property rights.
Contains malware.
Violates another person's privacy.
We reserve the right to remove inappropriate content.
15. Third-Party Services
Our website may include links or integrations with third-party services, including payment providers, shipping companies, or analytics platforms.
We are not responsible for:
Third-party websites.
External content.
Privacy practices.
Products or services provided by third parties.
Use of third-party services is subject to their respective terms.
16. Limitation of Liability
To the fullest extent permitted by law, PetRelaxHub.store shall not be liable for:
Indirect damages.
Incidental damages.
Consequential damages.
Loss of profits.
Business interruption.
Data loss.
Delays caused by third parties.
Events beyond our reasonable control.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim, except where otherwise required by law.
17. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis.
While we strive for accuracy and reliability, we do not guarantee:
Continuous website availability.
Error-free operation.
Uninterrupted service.
Complete accuracy of all information.
Nothing in these Terms excludes warranties that cannot legally be excluded.
18. Indemnification
You agree to indemnify and hold harmless PetRelaxHub.store, its employees, partners, affiliates, and service providers from claims, damages, liabilities, costs, and expenses arising from:
Your misuse of the website.
Violation of these Terms.
Violation of applicable laws.
Infringement of third-party rights.
19. Privacy
Your use of PetRelaxHub.store is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, and process your personal information in accordance with applicable privacy laws.
20. Force Majeure
PetRelaxHub.store shall not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:
Natural disasters.
Government actions.
Labor disputes.
Internet outages.
Supply chain disruptions.
Transportation interruptions.
Pandemics.
Severe weather.
21. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles.
Any disputes shall be resolved in the appropriate courts having jurisdiction unless otherwise required by applicable consumer protection legislation.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall be interpreted as closely as possible to reflect its original intent.
23. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any additional policies posted on our website, constitute the entire agreement between you and PetRelaxHub.store regarding your use of our services.
24. Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website after changes become effective constitutes acceptance of the revised Terms.
25. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
PetRelaxHub.store
374 Av. Victoria
Westmount, QC H3Z 1C3
Canada
Email: support@PetRelaxHub.store
Phone: (905) 815-9510
Our team is committed to providing professional support and ensuring a transparent, secure, and enjoyable shopping experience for every customer. Thank you for choosing PetRelaxHub.store, where your pet's comfort is always our priority.